Polycom Cx700 Software Update
This process can be used on any of the Polycom SIP Phones which support 4.x software today (SoundPoint IP, SoundStation IP, VVX, and SpectraLink models). This only applies to devices which are already running at least version 4.0.0 of the UCS firmware. In previous versions (Polycom SIP software 3.x. The Polycom SIP phones support a few different methods for software updates, most commonly utilizing a central FTP provisioning server so that all devices will check a single distribution point for configuration changes and new firmware images. CX700; Polycom Trio. Polycom UC Software > Latest Polycom UC Software Release. Latest Polycom UC. Updates for Polycom UC Software Technical Update.
So for any Tanjay devices on 3.5 (or even older 1.x) firmware they must first by upgraded to any other previous Lync firmware (4.0.7577.0 through.4066, aka RTM through CU5), then they can be updated to CU6. The CU6.4100 package was signed with a certificate format that versions earlier than Lync RTM cannot validate. Microsoft will be releasing a TechNet article explaining this in more detail, as well as a link to the CU5 software for anyone who did not download it prior to the CU6 release. I would recommend unapproving the CU6 (.4100) firmware in the Lync Control Panel for all Tanjay devices and rolling back to a previous update. Only once every device is upgraded past 3.5 then would it be safe to approve the CU6 version. Jeff Schertz Microsoft Solutions Architect - Polycom Lync MVP I am so pleased you posted this. I read this thread a couple of weeks ago when the ordeal of updating our CX700s began.
Call controls are synchronized on both the phone and Lync on the computer. If your computer is configured with a webcam, add video with a single click. • Support for advanced Lync voice features • Branch Office Resiliency support • Call Park Service support • Location for Emergency Services call • Bandwidth Management support • Malicious Call Reporting support • Private-line Incoming Call support • Superior audio quality • Latency, audio quality and call setup time have all been improved. When audio quality deteriorates, you will receive alerts explaining the reason.
This reboot will only occur after a specific amount of idle time is reached on the phone, so it can't happen while the phone is actively in a call. HI Jeff, We recently updated our firmware to version 4.7577.4420 from 4100. I kicked-off off the update on a Saturday morning after comfirming the test device update worked fine. The following Monday, on checking the devices, about one quarter din't recieve the update. Out of 200 phone, 53 did not update.
Hi Jeff, Thanks for the Article. I would like to have your advice on below scenario also. Thanks in Advance. Current Scenario: We are organization which uses ten thousands of Polycom devices(Includes IP Series and SS Devices) across different geographical locations.
Hey, everyone! I'm new to the Polycom family of products, so I'm hoping someone can help me out. We purchased two new CX700 and they came with Firmware v1.0.522.34. We're currently running Lync Enterprise Server 2013, and I've read online about how you can't jump right to the latest firmware; you have to go to CU June 2012 (CU5) first ( So I did that and Lync Control Panel has version 4.0.7577.4066 as the approved version for the CX700. However, the handset still doesn't seem able to update properly.
This client looks nearly identical to the previous version but has a few tweaks (most prominently a Lync Server branded background). Secondly there is a brand new Lync Phone Edition client which only runs on the new Aries family devices: the Polycom CX500, CX600, CX3000 and Aastra 6721ip, 6725ip. Although the client features are identical between the Aries devices the firmware is unique between the different manufacturer’s devices in order to support differing hardware components and physical features. So there are now three separate packages which can be downloaded: one for the original Tanjay devices, a second for Polycom’s Aries devices, and a third for Aastra’s Aries devices.
Have you downloaded, installed, and approved the latest UCUpdate.exe package? It does not come with Lync Server by default. After that 200 POST you should see a pair of GET requests in the IIS logs showing the download request of the CPE.nbt and CPE.cat files. Regarding the second question, you cannot upgrade some older firmware versions directly to Lync. For example a very old 1.0.452 version must be brought up to an OCS R2 version using this process: But anything more recent (e.g. Current OCS R2 firmware 3.5.6907) will update directly to Lync just fine.
We have tried this from IE and Chrome on multiple machines and networks but get the same results each time. To get around this issue we setup a Customer Server using your instructions in this article. It sees the server, find the correct build, asks for confirmation, displays the EULA, and then says the phone will reboot on it's own and update. The phone never reboots on it's own and will not update if we try manually rebooting. Any ideas on what the problem might be? Are incremental updates required to get from 4.1.0.73405 to 4.1.2.2262? Any advice you can give would be greatly appreciated.
Some features will be limited however such as call logs will be generated for local activity only, voicemail access will be through voice menu only, there will be no calendar information and there will be no Microsoft Outlook Contact integration. • Common Area phone support • For common areas such conference rooms, kitchens or lobbies, a phone with traditional voice functionality is all that is needed. Signing in on the phones with Common Area accounts provides that functionality along with other features such as requiring administrator password for viewing or changing settings. The Common Area accounts will use PIN-based authentication.
Best Regards, Eason Huang Eason Huang TechNet Community Support.
Hello, We have Polycom CX600 type phones on Lync 2010 EE server back end, which are in generic areas e.g. Print Room where multiple people access the same phone and since they wanted to have ability to have call forwarding and Voice mail – we created generic service accounts in AD and had them Lync enabled instead of setting them up as Common Area Phone. The phones, do however, get locked which is expected since it is there on Site Device configuration – and this is little annoying to users. Is it possible to disable phone lock on a per user / phone basis while keep the site policy of locking intact? Hi Jeff, Big Fan! Wonder if you could advise on a query please.
Thank you for your post!!!
• PIN-based authentication • When users do not integrate the phone with the computer, PIN-based authentication allows most tasks to be performed. This mode provides basic features for the signed-in user necessary to perform voice communications and most of the advanced functions.
Thanks so much for your help Tim. Hello, We have Polycom CX600 type phones on Lync 2010 EE server back end, which are in generic areas e.g. Print Room where multiple people access the same phone and since they wanted to have ability to have call forwarding and Voice mail – we created generic service accounts in AD and had them Lync enabled instead of setting them up as Common Area Phone.
I had one of my techs bounce the ethernet switch port on a phone that did not update and it successfully updated the firmware. Any idea on why some phone recieved the updated and some did not. They are all internal and are not specific to one switch or location. Hi all, I realize this is a little left of the blog-subject – and I hope you will accept my apologies and appeal for help. We are trying to configure a Polycom CX3000 with the latest firmware to display the calendar of an Exchange 2010 (BPOS-D) resource mailbox. Of course, we know this is not normally allowed because the underlying AD account cannot log into the mailbox.
Notes Latest UC Software release Polycom UC Software for SoundPoint IP, SoundStation IP, Business Media Phones, and SoundStructure NEW! 5.8.0.12848, 5.7.2.1765, 5.6.3.1155, 5.5.4, 5.4.7, 5.3.3 Rev D, 5.2.5 Rev F, 5.1.3, 4.1.8 Rev M, 4.1.1 Rev AA and 4.0.14 now released Get the latest Polycom UC Software and find out about newly introduced features, engineering advisories and notifications, and product solutions.
Seriously, just leave the phone alone. Don’t unlock it or push any buttons. Don’t even look at it. In fact, go to lunch. Review Server Logs While waiting the IIS server logs on the Lync Server can be viewed to see what the phone is up to, as well as keep an eye out for the update version check.
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Polycom Cx700 Skype
Currenly all devices are using BootRom 4.2.1.0499 and SIP 3.3.2 and few locations has SIP 3.3.4. We follow zero touch provisioning with Centralised Provisioning Server. Sulekh gujarati software for windows 7 free download.
Test with that phone and then duplicate that.cfg file and make one copy for each of the ten phones you want to upgrade, using their MAC addresses as the file names. Once you decide to upgrade all the rest of the phones either continue to follow this model, or instead delete the MAC-specific.cfg files and move the new firmware file into the default location for all device to access. Hi Jeff, Our client is using Polycom phones. We have issues with vvx600 model, when we make any call the user doesnot get call on the vvx 600 but they get missed call alert. We are trying to upgrade the firmware of the phone, which is currently 4.1.
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Regardless I have been unable to get the web interface to kick off the update. The Check for Updates works and finds the latest builds but when I select and apply one it never installs and reboots the phone.
Polycom Cx700 Setup
Jeff you're blog has been invaluable to me for helping me not only setup the VLAN tagging but also in updating my CX500/600/3000 devices. I had been fighting to get my devices to operate on Layer 3 and pass the switch port on the CX600 to my data VLAN, while my phone resided on my voice VLAN.
Hey, everyone! I'm new to the Polycom family of products, so I'm hoping someone can help me out.
Not sure about BootRom. I am unable to get/locate reference for this scenario as its a Mixed environment for BootRoms. Suggestions are welcome. Kidly redirect me if this question is already answered in this forum Thanks. Regards, Ganesh.
Hello, Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®. You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.
So after 2 days I can finally breathe and know that in the future the first thing I do in my Lync deployments is setup the updates on the server so when they boot for the first time they update. Maybe then I don't waste hours of time trying and retrying your instructions!
It offers all the functionality of traditional phones plus more. Read on for a brief description of some of the main features. Note that some of the features may not be available based on the hardware model you use (such as Polycom® CX500), the type of account (for example, Common Area account), or the type of authentication (such as PIN-based authentication). Full details are available at this. • Easy sign-in • Sign in to the phone from the computer when you sign into the Lync client.
That process will push down a new URL to the phone in-band which allows it to connect. I have a blog article with details on this process coming out shortly.
Transfer calls to your mobile phone with a single click. • Voicemail • View and play individual voice mails with a single touch. • Integration with Lync on the computer • Click a contact or phone number in your Lync contact list to place a call using the Lync Phone Edition phone.
Seriously, just leave the phone alone. Don’t unlock it or push any buttons. Don’t even look at it. In fact, go to lunch. Review Server Logs While waiting the IIS server logs on the Lync Server can be viewed to see what the phone is up to, as well as keep an eye out for the update version check. There are two different logs which will contain device request details, the IIS logs and the Lync Device Update logs.
We have some CX500 (Firmware: 4.0.7577.4451) trying to connect to a SfB on prem installation. I noticed that platform compatibility on your Phone Edition chart () does not start until (4.0.7577.4463). The CX500’s currently will not sign in, however I believe all the settings are correct as we have some RealPresence Trio 8800’s which can sign in using PIN auth. I’ve downloaded the latest UCUpdates cab for this version and created a test device using MAC to try and update, nothing happens. I’ve also looked through the logs (still reviewing) and reviewed comments above for any pointers. Is there a separate process to bring the CX500 inline with the correct firmware for SfB? If a more up to date firmware version is needed for compatibility, if that is indeed the case in terms of inclusion of “SfB” in the firmware version chart from the other post I mention?